How Does Yes And Work?

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The best way to understand the power of Yes And is to experience and talk about it with a friend, colleague, or classmate. 

Instructions

Here’s a step by step procedure you can use with a partner. It  will take about 20-30 minutes. 

#1. Watch these two short videos and notice the quality of communication.

  • Liz and Dwyer have a Yes And conversation about swimming.
  • Glenna and Jody have a Yes But conversation about pedicures.

#2. Decide together on a topic , such as pets, food, vacations you can both talk about.

#3. Have a 1-2 minute Yes And conversation about it. 

  • Person A makes a general statement about the topic.
  • Person B says Yes And (adding something to the story)
  • Person A then says Yes And to what Person B said.
  • Go back and forth several times as depicted in the video.
Liz and Dwyer: Yes And

#4. Use the same or a different topic, have a Yes But conversation.

  • Person A makes a general statement about the topic.
  • Person B says Yes But (contradicting some part of what Person A said)
  • Person A then says Yes But to what Person B said.
  • Go back and forth several times as in the video.
Jody and Glenna: Yes But

#5. Now, compare and contrast the two conversations in terms of: 

  • Tone of communication
  • Trust
  • Relationship
  • Teamwork
  • Other observations

#6. Privately jot down down your answers to these questions:

  1. What did you notice about your own communication habits?
  2. Was one easier or more familiar than the other?
  3. How did it feel to have your partner say Yes And vs Yes But to your idea?

Thanks for taking the time to explore the Golden Rule of Medical Improv. You are now ready to participate in a Medical Improv activity, like Word-At-A-Time Story.   You might also be interested in exploring the growing body of research and these websites, Boynton Improv Education and ImprovTalk.

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Author

  • Beth Boynton, RN, MS, CP

    Beth Boynton, RN, MS, CP (She/Hers) is an author and consultant specializing in communication and related skills.  She has been researching and teaching these skills to healthcare and mental health professionals for two decades! In addition to textbooks,  “Successful Nurse Communication: Safe Care, Healthy Workplaces, & Rewarding Careers” (Revised Reprint, 2023, F.A. Davis) and “Complexity Leadership: Nursing’s Role in Healthcare Delivery”, with Diana Crowell, PhD, RN, (2020, F.A. Davis), she wrote the industry first book on Medical Improv.  Personal note: I love working with psychotherapists, social workers and Personal note: I love working with visionary health and mental health care leaders because they understand how critical theses skills are and how challenging they can be to develop and practice. Especially in high-stakes, high-stress work we do and chaotic world we live in. I know this, not only as a teacher, nurse and trainer but also because of my own work in counseling many years ago. I will share more in this workshop! Join the email list for access to free videos, articles and more: http://sutra.co/space/6t9m26

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