Resilience is a complex phenomenon involving individual and organizational factors!

Individuals need skills associated with healthy personal, interprofessional and therapeutic boundaries and communication skills that empower them to have difficult conversations, respect a wide range of diversity, manage conflict, set limits, and collaborate effectively. They also need to work in cultures where they are respected, and such efforts are supported. Respect includes having the necessary resources to provide safe, compassionate care consistently.

In this conversation with Dr. Kevin Pho, I share insights about both to help leaders understand how to more effectively address burnout! I also introduce how properly facilitated medical improv is the perfect tool to promote the skills, behaviors and positive social experiences that foster resilience and contribute to cultures of safety.

Want to know more?

  • Cultivating Resilience 45 Minutes at a Time – Effective, engaging, & affordable online sessions adapted for all healthcare professionals & students.
  • Medical Improv Events & Resources
  • “YES AND” 101 for Healthcare & Mental Health Care Visionaries – FREE online session April 18th, 2024, 12-1:30p ET. Learn more/Register.
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Author

  • Beth Boynton, RN, MS, CP

    Beth Boynton, RN, MS, CP (She/Hers) is an author and consultant specializing in communication and related skills.  She has been researching and teaching these skills to healthcare and mental health professionals for two decades! In addition to textbooks,  “Successful Nurse Communication: Safe Care, Healthy Workplaces, & Rewarding Careers” (Revised Reprint, 2023, F.A. Davis) and “Complexity Leadership: Nursing’s Role in Healthcare Delivery”, with Diana Crowell, PhD, RN, (2020, F.A. Davis), she wrote the industry first book on Medical Improv.  Personal note: I love working with psychotherapists, social workers and Personal note: I love working with visionary health and mental health care leaders because they understand how critical theses skills are and how challenging they can be to develop and practice. Especially in high-stakes, high-stress work we do and chaotic world we live in. I know this, not only as a teacher, nurse and trainer but also because of my own work in counseling many years ago. I will share more in this workshop! Join the email list for access to free videos, articles and more: http://sutra.co/space/6t9m26

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Last updated on February 16, 2024

2 Comments

  1. Dr. Mary Elaine Southard
    January 25, 2024,

    Great interview. Medical Improv is a non-threatening strategy to expand our lens of perception related to our own behavior as well as the organizational stance of a situation. Practitioners are leaving healthcare very soon into their careers. There is limited mentoring to support and help direct practice. Seasoned providers are not valued as an “expert in residence” within organizations to fully help de-escalate emotions or to guide resources for greater resilience.

    • Beth Boynton, RN, MS, CP
      January 25, 2024,

      Thank you for your additional and valuable points, Dr. Southard! “….expanding our perception r/t our own behavior as well as the organizational stance of a situation” is a great example. AND you help to highlight more levels (i.e. managers and senior leaders) where respectful listening and speaking up are lacking. Seasoned professionals have so much valuable knowledge, judgement, and experience to share yet they are undervalued or dismissed. This results in an invisible yet huge loss to a team or organization. All stakeholders may suffer in terms of patient safety, patient experience, workforce health, and even cost-effectiveness.

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