Communication/Interactive Soft Skills in Healthcare Archives

“YES AND” Instead of Bullying!

Bullying is a complex issue affecting organizations and individuals, often leading to negative outcomes like burnout and turnover. Integrating Medical Improv, especially the "YES AND" principle, can promote emotional intelligence and healthy behaviors, enhancing workplace culture. This approach fosters trust and respectful interactions, crucial for addressing bullying effectively.

Ripples of a Healthy Hierarchy!

The importance of communication and other process-related skills are critically important for a healthy healthcare hierarchy and outcomes.

Resilience Beyond Self Care – Video Podcast

Resilience is a complex phenomenon involving individual and organizational factors! Individuals need skills associated with healthy personal, interprofessional and therapeutic boundaries and communication skills that empower them to have difficult…

AGAINST ALL ODDS Cultivating resilience, even in the wake of COVID

Burnout, compassion fatigue, staffing shortages, toxic cultures, and unrelenting stress are taking an enormous toll on all stakeholders. So, what do nurses need in order to be successful as they…

Nurses with EQ will improve staffing!

In Daniel Goleman's model of emotional intelligence, (EQ) there are two main competencies. Personal competency, which includes self-awareness, self-regulation, and motivation and social competency which includes social skills and empathy.…

Nonverbal Communication, Trust, & Dementia!

Using nonverbal language can help build trust and psychological safety. Even when there is a cognitive issue that limits understanding of verbal language such as with folks who have dementia.

Healthcare USA: Amazing? Awful?

In a system or 'business' where loss, suffering and pain are commonplace, it isn't realistic to think we'll make everyone happy or that we can eliminate these things. Yet we can increase the positive and decrease the negative by improving interactive skills. Please join me on 8/3/23 from 1-2:30pm for a free online session: "YES AND" 101 for Healthcare & Mental Health Care Visionaries so I can show you how!

An Experiential Approach to Psychological Safety

Medical Improv gives people positive experiences taking risks, building confidence and sharing responsibility & improved psychological safety!

Balancing Psychological Safety with Need for Confident Voices in Teams

I recommend facilitators, educators, and leaders of healthcare teams learn how to minimize the risk AND gently nudge folks into their 'stretch' zones.