Laughing in Truth on a Path to QI!

Patient safety, patient experience, workforce health, and cost-effectiveness are critical outcomes that have an important common root.  They’re all impacted by our ability to communicate effectively and respectfully. An art form that most of us, myself included, are learning as we go along in life and work. One way to promote quality improvements in the above outcomes is to hold space for open and honest discussions. Here’s how to do it!